3rd Party Medical Collection Specialist

Job Title:                   Medical Collection Specialist

Division:                   NCC

Department:           Self-Pay

Reports To:              Director, Manager, Lead

Posted On:               9/01/2017



Operate under general supervision, collecting/resolving outstanding medical balances for various hospitals and physician groups.  Collect via the telephone, utilizing a power dial system while following federal law, state law and client collection guidelines.  Always represent the company in a positive and professional manner.



  • Negotiate payment terms and methods when the debtor is reached. The negotiation process often requires reviewing the account information and asking probing questions of the consumer in order to better understand potential objections to payment.

  • Overcome stalls and objections and suggest alternate money sources for debt payment.

  • Leave messages with third parties and execute verbal skip tracing procedures. This includes asking for home address, home telephone number, and place of employment.

  • Leave only the FOTI message on answering machines and voicemail devices.

  • Utilize the scripted opening when the debtor is reached. This includes advising the debtor the call is being recorded for quality and training purposes, identifying the consumer, identifying company, giving the Mini-Miranda and asking for payment on the account.

  • Update the customer record with new information, record the call result or disposition; as well document any relevant notes about the call via the menu, narrative section or free form text on the system.

  • Verify any possible insurance information.

  • Average a minimum of 20 calls per hour and maintain an accurate collector desk and list of arrangements.

  • Consistently achieve your monthly fee goal.

  • Utilize on-line check, debit and credit card payment options.

  •  Adhere to the FDCPA ,HIPAA and NACHA.


Performs other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • A high school diploma or GED, some college preferred.

  • 2 or more year’s previous experience in customer service, call center or collections.

  • Knowledge of FDCPA and HIPAA preferred.

  • Must have the ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette.

  • Prior PC and keyboard knowledge.

  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.

  • Bi-lingual a plus.

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